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Prices:
Prices are subject to change without notice. We strive to keep
the published prices valid for all items listed in this web
site. Major price increases will be published in our website
and our customer service reps will be happy to verify current
pricing for you on items you are considering for purchase.
Shipping
Procedures:
Shipping charges are determined by size, weight and by the
carrier chosen. Packages shipped by Courier are not guaranteed
to arrive the next day particularly in rural and outlying
areas. You may request 9:00am or 10:30am delivery, but please
note this service is more expensive. All packages are shipped
via Purolator.
Please note that Couriers Do Not Deliver to P.O. Box addresses
and they require that someone be present to sign for all
packages. If nobody is available to sign for the delivery, the
Courier will leave an attempted delivery notice. They will
attempt delivery on the following day and again on the 3rd
day. After that point the parcel will be returned to us at the
customers expense.
Damaged
Packages:
Please inspect your order upon receipt. Packages that are
obviously damaged should be refused and left with the carrier
as it is their responsibility for damage occurring in transit.
If the condition of the package is questionable, make sure
that the carrier makes note of it before you sign the delivery
record. Failure to do so will make any future claim more
difficult and possibly void the claim. Please inform our
office immediately if you receive a damaged shipment.
Defective
Products:
Items should be inspected and tested IMMEDIATELY upon receipt.
If a product is defective upon receipt or falls within the
allowable return period, it may be returned to our office for
replacement or refund. If the product fails after the
allowable return period, it becomes the responsibility of the
Manufacturer to repair or replace the item under the terms of
their warranty. Please retain your original invoice for proof
of purchase.
Returns:
Allowable Time Period for Returns:
Items must be returned within a 15 day period. Any item
returned after the allowable period will be subject to a 20%
restocking charge. No returns will be accepted after a 30 day
period. Items returned for credit must be in resalable
condition, with the original packaging, and with all parts
intact. Any returned item which does not meet the above
requirements will not be accepted and will be returned at the
customer’s expense.
If an item has to be returned, authorization from our office
is required prior to its return. Simply call Customer Service
at 1-866-910-9959 and inform one of our operators of the
problem & items being returned. Failure to do so will
delay the return process. The Customer Service rep will give
you instructions on how to ship the item back most
efficiently, or arrange to have it picked up by courier.
Returned items must be sent postage prepaid.
WE DO NOT ACCEPT C.O.D. PACKAGES.
Please include a note stating the reason for the return and
whether or not you would like the product to be repaired,
replaced, or refunded. Returns will be processed in the order
that they are received.
Transit
Time:
Orders are usually shipped within 1-2 business days. Transit
times vary from 1 to 4 business days**.
Estimated delivery times do not include remote areas and are
estimates within Canada only.
Privacy
Policy
Our Promise to Our Valued Customers
Skykennelsupply.com cares about
its customers and, as part of that concern, appreciates that
its customers care about how their personal information is
handled by Skykennelsupply.com. Our goal is to make your
shopping experience for airline approved Sky Kennels as great
as possible. This goal includes keeping your information
secure, and to collect, use and disclose your information only
in accordance with this Privacy Policy.
Skykennelsupply.com pledges
to abide by this Privacy Policy and to deal with all personal
information in a responsible, professional and respectful
manner.
Who
are we?
“SkyKennelSupply.com”
as used in this Privacy Policy includes Sky Kennel Supply.
For
the purposes of this Privacy Policy, we, us and our
mean Sky Kennel Supply, and you and your mean a
customer or prospective customer of Skykennelsupply.com.
What,
how and why do we collect, use and disclose?
Personal
Information
Personal
information
is information about an identifiable individual, excluding an
employee’s name, title and business address and business
phone number. Your personal information includes, but is not
limited to, your contact information and your credit card
information.
Personal
Information We Collect
When
you make a purchase from us, we will ask you for your name,
home address and phone number. For any online transaction we
will also collect your email address. Although you are not
required in every circumstance to give us this information to
complete your purchase, should you choose not to provide it to
us we will be impeded in assisting you if you have problems or
concerns with your purchase in the future, particularly if you
do not retain your sales invoice.
If
you make a purchase using a credit card, we collect your name,
billing address for the card, type of card, card number and
card expiration date. We require this information in order to
process your purchase.
If
we are delivering your purchase to you, we require your name,
address for delivery and phone number. If you will be picking
up your purchase at a later time, we require your name and
other identifying personal information in order to verify your
identity as the purchaser at the time of pick-up.
Consent
We
imply your consent to collect, use and disclose your personal
information for the reasonable and necessary purposes set out
above. If, at any time, we wish to collect, use and/or
disclose your personal information for any other purpose, we
will notify you of that purpose and seek your consent to do
so.
How
do we protect your personal information?
Transmission,
Storage and Retention
The
security of your personal information is very important to us.
If you are transmitting information to us electronically, all
of your personal information is encrypted (or coded) through
Secure Sockets Layer (SSL) protocol, and is only decoded when
it reaches our servers.
We
have policies and procedures in place to ensure that your
personal information, both in electronic and paper format, is
kept safe and secure, and we impress upon our employees the
importance of maintaining the highest standards of ethics and
confidentiality.
Destruction
Personal information you provide to us is purged from our
systems and records after seven (2) years, being a reasonable
period of time following expiration of any warranties and
other obligations we might have to you and/or to public
bodies.
How
can you control your personal information?
You
may contact us at any time (please see below) if you wish to
access, verify or correct your personal information in our
possession, or if you wish to amend or withdraw your consent
to our collection, use and disclosure of your personal
information pursuant to this Privacy Policy or otherwise.
Please
note that, if you choose not to provide personal information
to us, or if you choose not to consent to our collection, use
and disclosure of your personal information according to this
Privacy Policy, our ability to serve you, both now and in the
future, may be impeded. In that case, we will advise you of
the repercussions necessarily flowing from your choice in
order to empower you to make an informed decision.
What
if we revise this Privacy Policy?
We
reserve the right to revise this Privacy Policy periodically
without notice, and any such revisions will be posted on our
website.
Where
can you contact us?
If,
at any time, you have any queries about this Privacy Policy or
any questions or concerns about your personal information that
we hold, please contact us at:
Sky
Kennel Supply
Phone:
1-866-910-9959 (toll free)
Local Phone:
519-831-4912
Email: skykennel@petsupplyhouse.com
Web
Hosting
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Burlington
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