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Our
Warehouse and Main Office have moved to
25 Shamrock Road
Erin, Ontario, N0B 1T0
Please be advised that all product returns/repairs should be
sent to this new address.
Damaged
Packages:
Please
inspect your order immediately upon receipt.
Packages
that are obviously damaged should be refused and left with the
carrier as it is their responsibility for damage occurring in
transit. If the condition of the package is questionable, make
sure that the carrier makes note of it before you sign the
delivery record. Failure to do so will make any future claim
more difficult and possibly void the claim. Please inform our
office immediately if
you receive a damaged shipment.
Defective
Products:
Items should be inspected and tested IMMEDIATELY upon receipt.
If a product is defective upon receipt or falls within the
allowable return period, it may be returned to our office for
replacement or refund. If the product fails after the
allowable return period, it becomes the responsibility of the
Manufacturer to repair or replace the item under the terms of
their warranty. Please retain your original invoice for proof
of purchase.
Returns:
Allowable Time Period for Returns:
Items must be returned within a 15 day period. Any item
returned after the allowable period will be subject to a 20%
restocking charge. No returns will be accepted after a 30 day
period. Items returned for credit must be in resalable
condition, with the original packaging, and with all parts
intact. Any returned item which does not meet the above
requirements will not be accepted and will be returned at the
customer’s expense.
If an item has to be returned, authorization from our office
is required prior to its return. Simply call Customer Service
at 1-866-910-9959 and inform one of our operators of the
problem & items being returned. Failure to do so will
delay the return process. The Customer Service rep will give
you instructions on how to ship the item back most
efficiently, or arrange to have it picked up by courier.
Returned items must be sent postage prepaid.
WE DO NOT ACCEPT C.O.D. PACKAGES.
Please include a note stating the reason for the return and
whether or not you would like the product to be repaired,
replaced, or refunded. Returns will be processed in the order
that they are received. |
